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Frequently Asked Question!
All packages are shipped via USPS insured mail and are insured for their FULL VALUE. Packages under $100 are sent via First Class Mail. Packages from $100 – $2000 are sent via Priority Mail. Packages of higher value will be sent Registered Mail.
Yes, once your order is shipped you will receive notification including your USPS tracking information. Packages can also be tracked using our order status system.
Most packages shipped via USPS First Class Mail, Priority Mail, Express Mail or Registered Mail and are insured for their full value. Oversize/Heavy items will be shipped via Fed/Ex Ground. All packages must be signed for. The USPS will attempt to deliver items up to three times before returning them to COIN KOLLECTORZ Shipping Rates are based on total amount of order as follows:
- USPS Standard – FREE for orders over $99 ($9.95 for orders under $99)
- USPS Priority Mail – $14.95
- USPS Express Mail – $24.95 (Not available for credit card or Paypal orders)
* Shipping Rates do not include processing fees for Bullion Purchases.
* Shipping fees are non-refundable.
The bullion prices on our site are at cash discounted rates. This means that if you choose to pay by Check, Money Order, Bank Wire or Cashiers Check you will pay only the cash discounted rate. If you choose to pay by credit card or Paypal these rates will not apply and the discount of between 2-3% will be removed and added to your shipping costs. This is not an additional fee, but you are opting not to take advantage of the cash discounted rate.
Generally, we operate on a good faith policy. Once you have been issued a confirmation number, all prices are locked-in whether buying from us or selling to us. A credit cards number may be asked for before issuing a confirmation number. This usually applies to Bullion-related sales. Should you elect to cancel your order, you must do so during normal business hours of 10:00 – 5:00 EST Monday – Friday. All cancellations are subject to our market loss policy plus a $35.00 cancellation fee. You must call us at 786-735-5530 to cancel an order. At that time, if any market loss to us has occurred, it will be calculated and added to the $35.00 cancellation fee. Any market gain on cancellations shall remain the property of COIN KOLLECTORZ.
We want you to be happy with all of your purchases from COIN KOLLECTORZ. If you’re not happy with an item received from us, just let us know within 7 days, send the product back in its original packaging when we instruct you to do so, and we’ll send you a refund or exchange the product for one of matching value. This offer even extends to bullion and certified coins though, on such items, the buyer may be required, by COIN KOLLECTORZ, to pay any market loss incurred on returns plus a restocking fee. Any market gain will belong to COIN KOLLECTORZ. If you choose to exchange the item, we reserve the right to either find an acceptable replacement or refund your money.
A standard 5% restocking fee is applied to all returned credit card orders.